Understanding billing, renewals and refunds
When you are charged, how renewals work, and how to request a refund inside the refund window.
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Guides and updates
Setup help, quality tips and answers to the questions support sees most.
Watching on your phone or tablet
What to expect on mobile data, and how to keep the experience smooth when you are away from home.
Read moreWhy buffering happens and what to try first
A calm checklist: connection type, router placement, background devices, and when to contact support.
Read moreGetting the best picture quality on a Smart TV
Practical settings on the TV itself, plus what to check on your network before you blame the stream.
Read moreChoosing the right plan for your household
How many connections you need, what changes between plans, and when a longer billing period makes sense.
Read moreHow to set up your subscription in five minutes
A short walkthrough of the whole process, from choosing a plan to the first channel opening on screen.
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